Monday, April 18, 2011

NPC Working Hard To Improve Its Website Accuracy and Timeliness

www.npc.navy.mil

After an Information Week attack back in July 2010, (when the Navy Personnel Command's website was listed among the 12 government websites with the worst user experience), NPC unveiled a new face for its website as it moved to a new server hosted by Defense Information Systems Agency (DISA) on April 11. 

It took 10 months, but it is an improvement.  The NPC Strategic Communications Officer, LCDR Delmy Robinson told me that NPC uses nearly 250 different  web authors.  With the new server and format, those authors will get regular prompts to update their pages.  Moderators of the website have to verify over 6 thousand pages.  It's a monumental effort.  Your constructive feedback to them will be appreciated.

With the improved website, NPC got rid of a lot of old information and the web authors are now reminded to update their pages automatically on a monthly basis.  This should improve the user experience and provide more accurate/timely information for our Sailors.

2 comments:

Anonymous said...

The new site has links that go nowhere and is actually LESS user friendly than the last version. Trying to get information on a detailer question was slow, non-intuitive and required going through 3 more scroll down menus than previously. To dead end links.

Captain - Special Duty Cryptology said...

Anon at 3:27PM

Please send the detailer or the IWOCM a note about your problems. They are committed to fixing them. I have been sending notes to the webmaster (thinking he would fix the dead/broken links) for over 2 years. The webmaster has NO OWNERSHIP of the individual pages. There are more than 250 generators of data.

What was your question? Maybe I can help !!!