Admiral Ernest J. King advocated for more communication and sound leadership.
When people are aware and understand where the organization is going, and why; when they understand their role, and why their contribution is vitally important; when they have the assets, resources, training and direction they need; when they are truly empowered, then they will do the right things for the right reasons and the right times. And you can follow your people to achieve your vision.
The challenge for leadership is to see where the organization needs to go, and why. Leadership needs to communicate that vision to the employees with sound and rational reasoning, and communicate it so that the employees will ardently want to move the organization, transform it if need be, from where it is today to what it needs to be to serve the customers best. Then we won’t need to tell people what to do. They’ll know. They’ll believe it. And they’ll do it without being pushed because they believe it’s the right thing to do.
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