Taken verbatim from his personal notes:
My goal was to increase the sensitivity of our leaders to the needs and concerns of our Sailors. We had very uneven application of our 'people programs.'
- Task the Inspector general to randomly select commands to visit. Do not 'inspect' but listen - not to the leadership but to the Sailors.
- Conduct personal interviews with at least 1/2 of the command. Visit the families ashore.
- Get the pulse and document concerns - what works and what doesn't.
- Use imagination and creativity to bring our organization together as a family that shares , cares and gets the mission done right.
We addressed the problems immediately. Those endemic to the whole organization, we corrected with policy changes. Others uniques to commands, we assisted and advised. In two cases, I relieved the Commanding Officers for total insensitivity. The good people programs were adopted throughout the organization."