This is contrary to some of the common platitudes we often hear:Leaders should be sensitive to the great advantage of immediate recognition. They should have compliments, awards, bonuses, and medals at the ready, so when someone does something extraordinary (or something ordinary in an extraordinary way or with extraordinary results) immediate recognition can result.
- "You are all doing a great job."
- "I'm extremely proud of all of you."
- "Every one of you is a hero."
- "Every Sailor is a leader."
Compliments can be a very powerful tool in motivating people to perform at higher levels of excellence and cooperation. This is especially true of the compliments that are well timed and well phrased. Conversely, the absence of compliments can be devastating to an organization. Too many leaders take the attitude that their people are "only doing their job" or "but that's what they get paid for." The hidden price that these leaders pay is low morale and a reduced level of performance.
Major General Perry Smith