• Listen Aggressively – Leaders don't simply listen, they hear what their Sailors say to them . They know that those on the deckplates are the ones most familiar with how operations can be more effective.
• Communicate Purpose and Meaning – Leaders help their Sailors understand (collectively and individually) how their work contributes to the success of the overall mission, as well as understand how that work supports the personal goals they have for themselves.
• Create a Climate of Trust – Leaders trust and cultivate trust from their Sailors. Without trust, the barriers that prevent excellent performance will never be lowered.
• Look for Results, Not Salutes – Leaders maximize performance by making their Sailors grow. Leaders experience success only when their Sailors experience success.hey success.
• Take Calculated Risks – Leaders know that taking prudent, calculated risks can help maximize performance.
• Go Beyond the Navy's Standard Operating Procedure (SOP) – Leaders see standard operating procedure as a guideline, because SOP may not change as rapidly as the environment and competition. Leaders foster a climate that encourages their Sailors to come up with better and more innovative ways to accomplish the mission.
• Strengthen Others/Build Up Your People – Leaders focus on making their Sailors grow and create an environment where all Sailors win, thereby making the entire command stronger.
• Generate Unity of Purpose – Leaders work to not only change undesirable behaviors but to alter the underlying attitudes. By working toward a mutual respect for all Sailors, they level the playing field, permitting all Sailors to perform at the highest levels.
• Cultivate Quality of Life – Leaders actively integrate fun into the work experience. Leaders want their Sailors to have as much fun from 6 am to 6 pm as they do at home from 6 pm to 6 am.
From Navy Command Excellence Seminar - Navigating a New Course to Command Excellence as implemented by CDR D. Michael Abrashoff on USS BENFOLD and as he wrote in It's Your Ship. Also see Command Excellence and the Wardroom.