Stephen Covey, author of The Seven Habits of Highly Effective People, uses the phrase “emotional bank account” to describe the principle of reciprocity in relationships. The emotional bank account describes the trust that accumulates in a relationship. Of course, you need to make deposits before you make withdrawals, so before you think about getting, take the first step to give. Practice reciprocity to build trust between management, employees, and key stakeholders. To serve as a role model, be the first to engage in reciprocal behaviors. What can you give on your side of the exchange?
Mike Mears (2009-03-20). Leadership Elements, Kindle Edition.
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